Klarna
THE BEST WAY TO SHOP.
IT’S SMOOOTH AND SIMPLE
Klarna is a payment method which allows you to buy now and pay later. Once you've placed your order using Klarna, you'll receive an email from them within 2 days with payment instructions, you will also receive your usual Viva Valeria confirmation email. You'll then have 30 days to complete the payment online.
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1 At checkout, select Klarna as your payment option and continue
2 Enter simple information and know instantly if your purchase has been accepted
3 Receive a confirmation email outlining your purchase, due date(s), and other useful information
4 Contact Viva Valeria or Klarna customer service at any time with questions about your purchase, or head to Customer Service FAQs
Are you returning items?
Your Klarna invoice will be emailed to you by Klarna as soon as your order has been shipped. Your invoice period will be shown on your invoice.
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Your right to return items isn't affected by the payment period, and you'll only have to pay for the items that you keep.
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If you've returned items from an order paid for with Klarna, and the date that your payment is due is near, we'd recommend that you mark the item as returned in the Klarna portal here.
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We do not accept returns of earrings due to hygiene reasons.
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Once your return has been completed by Viva Valeria, you'll get an updated invoice from Klarna.
You'll receive your refund from Klarna within 5-7 working days to your chosen account.
We've got you covered!
Shopping is fun, so it should also be safe. Whenever you choose to pay with Klarna, you know you can always pause your payment if something goes wrong. No matter the issue, let us or Klarna know and we’ll get it sorted.
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You can also be sure all your details are kept incredibly safe. All of this and more thanks to the Klarna’s Buyer Protection. No card details are transferred to or held by Viva Valeria. All transactions take place via connections secured with the latest industry standard security protocols.
